Let these 4 truths sink in:
Tools can mask intention and humanity: Keep in mind that at the end of the chat is a human being with feelings and reactions.
If you have constructive feedback to give, do it over a video call so your intentions come across.
Due to a lack of verbal and emotional cues: One person may perceive a chat conversation as an argument when the other person perceives it as a discussion.
Resentment builds over time due to underlying issues not being addressed. Digital communication gone rogue can breed misunderstandings and hurt feelings.
The easiest way to nip this in the bud is by recognizing the humanity in team members via seeing their face on a video call. It’s a game-changer.