THE BENEFITS OF
CLOUD-BASED OR VOIP PHONE SOLUTIONS
Voice over Internet Protocol better known as VoIP refers to the technology that allows you to make and receive phone calls over the Internet in real-time. VoIP phone service provides flexibility and mobility that is not possible with traditional telephone service. By delivering voice calling functions over internet connections, it allows anyone to use Voice over IP from anywhere via their laptops, desktops, or mobile devices.
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Also sometimes called a digital or virtual receptionist, an auto-attendant is a voice menu system that greets and guides callers through numbered options so that they can be transferred to the relevant departments or extensions within the company.
BUSINESS HOURS / HOLIDAY HOURS
Allows users to set different sets of rules for how their business phone system functions or routes calls depending on whether incoming calls are received during business hours or after hours when no-one is in the around.
This feature enables users to set up virtual meeting rooms, which can then be joined by participants on their own devices. Most service plans will allow access for 15-25 participants as standard.
Going even further than conference calling, video conference calling works the same way, but also presents all parties with a picture (live video) of the other callers.
Users have the option to record, playback, download and delete any incoming or outgoing calls. This feature is often implemented on an individual extension basis, or you can make this a system-wide feature.
INTERACTIVE VOICE RESPONSE (IVR)
Callers are greeted by an automated voice which presents them with a number of options. IVR systems can handle high volumes of incoming calls, and can reduce costs and improve customer experiences by providing access to information and services 24 hours a day without the need for staffing.
AUTOMATIC CALL DISTRIBUTION (ACD)
ACD is popular with businesses receiving high volumes of incoming calls. This system distributes incoming calls based on particular criteria such prompt selection, phone number, incoming line to the system, or the time of day the call was received.
Allows a user to enter a call between two other extensions or between an internal extension and an outside line, either creating a three-way call or simply monitoring (listening in on) active calls. The feature can be set up to sound a warning tone to the other users when a barge-in is about to take place.
MOBILE APP INFORMATION
Clients and work associates can easily reach busy employees
anytime through one business number that will automatically
ring their mobile app. Eliminating the necessity to track down
employees on multiple numbers.
ADVANCED VOICEMAIL / CLICK-TO-CALL
With VoIP voicemail, you’re never more than a click away from calling someone back directly and easily – but you might also prefer to get each voicemail emailed to you as an audio file attachment.
From this software interface you have immediate access and control over every aspect of your business phone system, such as voicemail, call logs, contacts databases, programming greetings and messages, setting up conference calls and directing traffic.
FIND ME / FOLLOW ME
Calls to a virtual extension can be set to ring all of your phones simultaneously, or in order, and also how to handle a missed call. You can choose if a call should go to voicemail or be passed to another extension.
Advanced Voicemail / Click-To-Call
Find Me / Follow Me
Business Hours / Holiday Hours
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Mobile App Information
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ADDITIONAL FEATURES AVAILABLE:
Conference Line with Personal Number/Pin
Video Messaging up to 30 people
SMS Text Messaging
Toll-Free Number Plus Minutes