Remote Support

Let's Connect to Your Screen

Already on the phone with a TierTek technician? Start here. Pick the option your technician points you to—most of the time, that's Start a Session—and we'll be looking at your screen in seconds.

Most Common

On-Demand Session

Launch the On-Demand Remote Support app to start a live session with a technician. No installation stays behind—it runs once and closes when you're done.

Start a Session For customers working with a technician right now.

Technician Console

Install the Technician Console to connect to customers and manage your server. For TierTek staff and authorized technicians.

Install Console TierTek technicians only.

Unattended Remote Access

Install the Remote Access Service to keep this machine continuously available to TierTek technicians—ideal for servers and managed workstations.

Install Access Set up by request for managed clients.

Remote Work

Let your team securely connect to their own office machines through the TierTek server—work from anywhere, just like you're at your desk.

Install Remote Work Available for managed clients.

Not sure which to choose? Call us and we'll guide you—(727) 350-9201—or submit a support ticket.

Need a Hand Right Now?

A real person answers—no call center, no script.

Call (727) 350-9201

Mon–Fri 8am–6pm ET · 24/7 for managed clients.